Bakery
Case 01
Scenario
Customer asks: 'Are the croissants vegan?'
Outcome with MISE AN PLACE
Bot replies based on the product's dietary_tags and ingredients fields. Cites the product name. Links to the product page.
All features
Feature
AI assistant
A chef who knows your menu by heart.
The bottom line
A 24/7 customer-facing chef who knows your menu cold and refuses to talk about anything else.
Included
Part of the Platform plan — no upgrade tier, no add-on cost.
An AI that knows your business — and only your business.
Customer-facing chat trained on your products, ingredients, allergens, delivery zones, FAQ, and policies. It answers in your voice. It refuses off-topic questions and prompt-injection attempts. It never invents facts.
How to think about it
Before, and after.
Most operators come to MISE AN PLACE because the workarounds stopped scaling. Here's what changes the day this feature is live.
Without it
- Customers DM Instagram with questions while you're elbow-deep in dough.
- Off-the-shelf chatbots invent allergen info — terrifying and a legal risk.
- Generic AI tools answer questions about politics or competitors when prompted.
- Every menu change means re-uploading docs to your chatbot — or skipping it.
With MISE AN PLACE
- Your AI knows your menu cold, so customers answer their own questions 24/7.
- Strict knowledge-base grounding — refuses to invent ingredients or substitutions.
- Topic-locked: politely declines to discuss anything that isn't your business.
- Re-indexes automatically when you change products — never out-of-date.
What's included
Every detail you need.
Built by people who've worked in scheduled-production food and spent too many evenings with spreadsheets. Each item below is there because we needed it ourselves.
- 01
Topic-locked
If a customer asks about politics, sports, weather, or other restaurants — the bot politely declines.
- 02
Trained on your content
Pulls from your product descriptions, FAQ, delivery zones, hours. Re-indexes on demand.
- 03
Refuses prompt injection
Built-in classifier blocks 'ignore previous instructions' attacks before they reach the model.
- 04
Streaming responses
Server-sent events stream tokens to the chat widget so customers see the answer building.
- 05
BYO LLM key (optional)
Use the platform's Anthropic + OpenAI subscriptions, or bring your own keys for full cost control.
In the wild
How operators would use it.
Illustrative scenarios — not customer testimonials. These are the typical situations the feature was designed for.
Catering
Case 02
Scenario
Customer asks: 'Can I order 200 sandwiches for next Friday?'
Outcome with MISE AN PLACE
Bot routes to the catering quote form. 'Quotes for 50+ go through this form — usually a 1-business-day reply.'
What you'll see
In your dashboard.
Knowledge base re-seeding
After a menu change, click Re-seed knowledge base in /dashboard/settings/ai. The bot sees the new menu within seconds.
Connected systems
AI assistant works with.
Features aren't islands. Each connects to the rest of the platform.
Try ai assistant for yourself.
14-day trial. No card. Live in under 30 minutes.